The City and County of Honolulu and Alacrinet Consulting Services will be speaking together at the Portal Excellence Conference in Chicago, IL. They will be covering how the City and County of Honolulu moved to a Portal-based solution to meet the needs of employees, business owners, citizens, and tourists.
Where: Portal Excellence Conference – Chicago, IL
When: Tuesday, July 20 @ 4:30PM in the Stevens 1 room
Session Abstract:
Communications and responsiveness are critical for governments today. The City & County of Honolulu has implemented a single, common web experience platform called “City Central”, using WebSphere Portal, Lotus Web Content Management, and Lotus Forms. This session discusses how the Honolulu Fire Department (HFD) used that platform to transform their communications and business processes. When recent tsunami alerts went out across the Pacific following an earthquake, emergency responders were alerted within minutes via the HFD Portal. The HFD implemented Lotus Forms within the Portal to further speed cycle time and reduce costly errors in their business processes. The HFD was able to build complex logic into their forms to allow for intelligent routing. Utilizing this IBM platform, HFD has streamlined communications and business process with their fire fighters, improved overall HFD performance and most importantly increased the safety of Honolulu citizens.
The HFD was the first department in the City to move forward on the City Central platform, and has provided an example of what a successful public – private partnership can do. Going forward, additional departments are joining in and high value online government services are being expanded to businesses, residents and tourists.
Please contact the Lotus Hunter for more info.
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